If you experience issues when using Payroll, such as pages not loading correctly or unexpected errors, the problem may be related to your web browser or cached browser data.
Follow the steps below to troubleshoot the issue.
Try a different web browser
Open Payroll using a different supported web browser, such as:
Google Chrome
Mozilla Firefox
Microsoft Edge
Check whether the issue still occurs in the alternative browser.
Clear your browser cache and cookies
If the issue persists:
Clear your browser's cache and cookies.
Close the browser completely.
Reopen the browser and sign back in to Payroll.
Check whether the issue has been resolved.
Tip: Clearing your browser cache and cookies ensures the latest version of the application is loaded and can resolve many browser-related issues.